We are experiencing widespread delays on orders coming in from Europe as a result of Brexit, COVID and current weather conditions. Any goods marked on our website as ‘Free Next Day Delivery on this Product’ at the point of ordering will NOT be affected by these delays as they are being shipped from our UK site.
Any goods marked as ‘Free Delivery on This Product’ (rather than ‘Free Next Day Delivery’) are being shipped in from our distribution centre in Europe and therefore delays are possible. We are doing everything that we can to get your goods to you as quickly as possible and therefore we ask that you please remain patient.
Our cut-off time for shipping is 2pm - if all of the items that you have ordered are in stock, and your order is completed before 2pm, then your order will be shipped the same working day.
Distribution is handled by a specialist third party on our behalf. Some products will be shipped on a next working day service as standard for UK destinations (this is clearly shown on the product details) - otherwise our standard delivery service is 2 to 3 working days for UK and (most) European destinations - remote parts of Sweden or Finland may take longer.
Delivery on all products to the United Kingdom is free. We can also deliver to the following countries (at a cost of £5 if the order is under £100 or free if the order is over £100):
UK mainland, Scottish Highlands and Islands, Northern Ireland, Isle of Man, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.